About Me
A Customer Success Engineer with a passion for building systems that scale.
My background spans customer success, product management, cloud engineering, and recruitment—giving me a unique perspective on what makes SaaS companies succeed.
Born in Belgium, I bring a global mindset to everything I do. I'm fluent in Dutch, English, and Spanish, which has helped me work effectively with international teams and customers.
I believe in building tools that solve real problems. Whether it's automating a repetitive process, designing an onboarding framework, or configuring a complex SaaS platform, I focus on outcomes that matter.
My Philosophy
I don't just use tools—I build them. When I see a gap, I prototype a solution. This has led to internal tools, automations, and workflows that save teams hours every week.
Every decision should be backed by data. I measure what matters and use insights to continuously improve processes and customer outcomes.
Customer success isn't a department—it's a mindset. I focus on understanding customer goals and removing obstacles to their success.
The SaaS landscape changes constantly. I dedicate time every week to learning new tools, technologies, and methodologies to stay ahead.
Background
2023 - Present
Leading technical onboarding, data migration, SaaS configuration, and building automations. Working with Linear, HubSpot, and custom tooling.
2022 - 2023
Built n8n workflows, managed Supabase databases, deployed on GCP (Vertex AI, Cloud Run, App Engine, BigQuery). Developed RAG pipelines and AI integrations.
2020 - 2022
Sourced technical talent, managed client relationships, and delivered pipeline results. Developed deep understanding of tech roles and team dynamics.
Certifications
Languages
🇬🇧
English
Native
🇪🇸
Spanish
Native
🇳🇱
Dutch
Native
Check out my portfolio, read my case studies, or get in touch directly.