Onboarding Optimization
Reducing Time-to-Value by 60%
Redesigned the customer onboarding workflow for a B2B SaaS platform, cutting implementation time from 3 weeks to 5 days.
Case Studies
Deep dives into customer success engineering projects with measurable outcomes.
Onboarding Optimization
Redesigned the customer onboarding workflow for a B2B SaaS platform, cutting implementation time from 3 weeks to 5 days.
Automation
Built an n8n workflow to sync customer data between HubSpot, Intercom, and internal databases, eliminating 20 hours of weekly manual work.
Data Migration
Migrated 500,000+ records from a legacy CRM to HubSpot with zero data loss and minimal downtime during a critical sales quarter.
Churn Reduction
Implemented a health scoring system with automated alerts, reducing churn by 30% through proactive intervention.
Impact
60%
Faster onboarding
30%
Reduced churn
20h
Saved weekly
0
Data loss incidents
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