Summary
Customer Success Engineer with expertise in technical onboarding, workflow
automation, and SaaS implementations. Passionate about building tools that scale and reducing
customer churn through proactive success strategies. Cloud certified (GCP, AWS) with a background
spanning product management, recruitment, and cloud engineering.
Experience
Customer Success Engineer
2023 - Present
Poologics
- • Lead technical onboarding for enterprise customers
- • Design and implement data migration strategies
- • Build automation workflows with n8n and Zapier
- • Configure HubSpot and Linear for customer success
ops
- • Reduced time-to-value by 60% through process optimization
Technical Product Manager
2022 - 2023
- • Built n8n workflows for internal automation
- • Managed Supabase databases and GCP infrastructure
- • Deployed applications on Cloud Run and App Engine
- • Developed RAG pipelines with Vertex AI
Technical Recruiter / Account Manager
2020 - 2022
- • Sourced and placed technical talent for startups
- • Managed client relationships and recruiting
pipelines
- • Developed deep understanding of technical roles and team dynamics
Skills
Automation
n8nZapierMake.com
Cloud
GCPAWSBigQueryCloud Run
Tools
HubSpotLinearNotionIntercom
Languages
PythonJavaScriptSQL
Certifications
GCP Associate Cloud Engineer
AWS Solutions Architect Associate
AWS Cloud Practitioner